Reference

Privacy Policy for Your 9jkl Account

Your 9jkl account creates privacy records around login, game sessions, cookies, and India payments such as UPI, Paytm and PhonePe.

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9jkl Privacy Policy for Your 9jkl Account
CONTACT ROUTES

Reach Us About Privacy Requests

Privacy questions should go through channels that let us confirm your account without exposing extra data. Share only the details needed to identify the account and the request type.

Email privacy desk Send privacy requests to our email channel with your registered mobile number or email ID. Keep UPI, Paytm, PhonePe screenshots out of the first message unless we specifically ask for proof.
Live chat check Use chat for quick privacy questions about cookies, login alerts, or account records. Our team can explain the next step, but sensitive changes may move to email for safer identity checks.
Account access help If you cannot access your account, contact us before sending identity documents. We will first match basic account signals, then ask only for the proof needed to handle the privacy issue.
ACCOUNT CARE

Controls That Protect Your Account Data

We treat privacy as part of daily account operations, not a separate formality. Each record has a purpose: account access, wallet checks, game-session accuracy, support response, security review, or legal retention.

Account data

When you join, we store the details you enter, such as name, mobile number, email, and login credentials. These records help us keep your account separate, reachable, and protected from unauthorised access.

Payment records

UPI, Paytm, PhonePe, and Google Pay activity creates transaction references, timestamps, status messages, and wallet entries. We use these records to match deposits, verify withdrawals, and resolve payment privacy questions.

Cookie use

Cookies help remember your session, preferred device settings, and security signals. You can adjust browser cookie settings, but some account checks may not work correctly if essential cookies are blocked.

Session security

We record login time, device type, IP signals, and account actions so unusual access can be checked. These logs support privacy protection by helping us separate your activity from suspicious attempts.

Retention checks

Some records are removed when they are no longer needed, while payment and account safety records may remain for legal or dispute reasons. Retention depends on record type and local requirements.

Change requests

You can ask us to correct account details, explain data use, or consider deletion where allowed. We verify the request first, then tell you what can be changed and what must remain.

Privacy Questions Before You Join

These answers explain common privacy choices before and after you open an account. They focus on account data, India payment records, cookies, security checks, and contact routes. If your situation involves local law, our answer may depend on where you are and whether access is available where local law permits.

We collect the details you provide, such as name, mobile number, email, login credentials, and basic account settings. We also create security and session records when you access the lobby or wallet.

Payment records help us match deposits, confirm withdrawal requests, investigate failed transfers, and answer wallet privacy questions. We keep references, timestamps, status data, and account links needed for those checks.

Yes. Contact us through email or chat and tell us which detail needs correction. We may verify your account first, then update records that can be changed under our policy and local requirements.

Cookies support login sessions, device recognition, language settings, and security checks. You can manage them in your browser, but blocking essential cookies may affect account access and privacy-related verification steps.

We share only the data needed to process or verify payments, respond to disputes, or meet legal duties. For India payments, that may include UPI, Paytm, PhonePe, or Google Pay references.

Retention depends on the record type. Some support messages and cookies may be kept briefly, while wallet, security, and compliance records may stay longer when law, disputes, or account safety require it.

Send a deletion request through our privacy contact route. We will verify your account, assess which records can be removed, and explain any records we must keep for legal or payment reasons.

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